Technical Support
How to reach us, and the questions we are asked most.
Contact
contact@selogate.com, any time.
072-2511605, Sunday to Thursday, 08:30–16:00 Israel time.
Tell us which gate, and what the app showed.
Signing in
There is no password. You sign in with your mobile number and a one-time code by SMS. If the code does not arrive, ask for a new one after a short wait; codes are limited per number.
Gates and access
A manager of the gate grants access, sets when it ends, and can remove it. If a gate is missing from your list, ask that manager.
When you tap Open, the app says whether the command reached the gate. If it did not, the gate is usually unpowered or out of coverage.